Terms of Service

Jenny Brown Limited


– Minimum first order £650.00 + VAT. or a minimum of 30 different items.
– All prices are quoted in ” £ ” sterling pounds and exclude VAT & delivery charges.
– All opening orders to be paid in full prior to delivery.
– No minimum amount on subsequent orders, Subject to credit account agreement, these orders will be payable 30 days from date of invoice.

Payments can be made by;   1) CHEQUE payable to Jenny Brown Limited,   2) CREDIT CARD which will be subject to a 2.5% or £2.00 (what ever is the higher) handling charge,   3) BACS transfer to Royal Bank of Scotland, sort code 163424, account 11131287.

– Retention of title for the goods supplied & all items remain the property of Jenny brown Limited until payment in full has been received by Jenny Brown Ltd., while the responsibility / risk for the goods is transfer to the buyer upon delivery.   1) It is the duty of the buyer to keep the goods separately from other goods and to ensure the goods are identifiable as those of the vendor Jenny brown Ltd.   2) The vendor reserves the right to recover the goods and entre the buyer’s premises to recover the goods with or without the assistance of a third party (solicitor / debt collector).   3) All Monies; If the goods supplied by the vendor are sold by the buyer to a third party the customer must hold all proceeds from the sale in a separate account on behalf of Jenny Brown Ltd. who may reclaim the proceeds of the sale instead of the goods.
– We will exercise our right to claim / charge statutory interest above the base rate set by the Bank of England at 2% per month, compensation equivalent to £100.00 or 10% (whichever is higher will apply), administration fees of £80.00 per hour and recovery fees (debt collector / legal fees / traveling expenses) for the recovery of bad debt and / or goods on any account which falls into arrears.

Special requirements;   1) Next day delivery to be agreed on request.
2) Deliveries of single items under the value of £ 35.00 can be delivered by Royal Mail Recorded  Delivery upon request (this service is NOT cover by insurance and the responsibility / risk for loss / damage of goods, is transfer to the customer upon our delivery to Royal Mail).
– Unless stated to the contrary part orders will be despatched as above and any back orders will be sent free of delivery charge when the item becomes available.                                                                                                                                                                                                                         – All orders subject to delivery charge and will be determined by weight, volume and value.
– Normally deliveries will be within 7 working days of receipt of order by Royal Mail Special Delivery.

Faulty goods must be returned in its individual bag with the product code, indicating the invoice number & date of purchase, to Jenny Brown Limited within 5 working days of receipt for replacement or credit. Credit note issued at the discretion of Jenny Brown Limited.
Items returned after the 5 working days period will be treated as Repairs and if it is possible to repair it by Jenny Brown Ltd. It will be charged to the customer at cost.

Discrepancies in numbers / quantities must be notified by telephone and in writing within 24 hours of delivery / receiving the goods.

Cancellation of orders; Jenny Brown Ltd. is unable to offer / accept  sale or return agreements.                                                                                         1) Within 5 working days will be subject to the full delivery charges and an administration fee of £60.00 or 10 % of the order value, or £5.00 per item, whichever is higher will apply. 2) After 5 working days it will be at discretion of Jenny Brown Ltd. and full delivery charges and an administration fee of £100.00 or 10 % of the order value or £6.00 per item, whichever is higher will apply.                                                                                                                         * All returned items must be returned together with the corresponding JOOLS gift boxes otherwise a minimum charge of £2.00 per box will apply.

Special Orders of non stock items  are not returnable and / or credited under any circumstances, these orders will only be processed by Jenny Brown Ltd. once full payment has been received from the customer.

Marketing Materials such as point of sale, expanding kit, pictures, publications, gift boxes, gift bags, etc…, will remain the material / intellectual property of Jenny Brown Ltd. ( unless it was paid in full by the customer ) and might be recalled at the discretion of Jenny Brown Ltd.    If the marketing materials are not received back in good condition within 7 working days from the recall date an invoice will be issue for the current cost of the items as stipulated on our current price list / website.                                                                                                                                                                                                           If available a point of sale will be supplied free of charge to the customer on opening orders of £1,500.00 + VAT and above (this offer is limited to one point of sale and expanding kit per customer. Otherwise display materials will be charged.

Rings are stocked in sizes* 52-L 54-N 56-P 58-Q (measured to the Leading Edge) and will be supplied in any of this 4 sizes unless specify otherwise by the customer. Any other sizes may incur a minimum surcharge of £8.00. {* Please note that the above conversions of sizes (numbers to letters for rings) are approximates }. Please do not return rings to be exchanged for a different size as this will incur a minimum charge of £10.00 (admin. fee)+ Postage.

Bracelets are stocked in size* 18.25cm.= 7 ¼” (measured when closed). Any other sizes may incur a minimum surcharge of £10.00. {* Please note that the above conversion of size (metric to imperial) is approximate.} Any other sizes ordered might have a tolerance / difference of + / – 0.50cm in length, depending on the link size.

– Prices and technical information are correct at time of publication.
– No liability is accepted by Jenny Brown Limited for errors or misuse of information by the buyer in respect of the goods.
– Jenny Brown Ltd. reserves the right to change prices and / or terms & conditions without notice.

General; The parties to the contract are; 1) The vendor / supplier  (Jenny Brown Ltd.)
2) The buyer / customer (named overleaf and / or on the order or invoice)
The contract shall be governed by the laws of England, and the buyer agrees to submit to the non-exclusive jurisdiction of the English courts, in the counties of Cheshire or Lancashire.
* For up to date terms and conditions please refer to our website www.jennybrownjewellery.com

Jenny Brown Ltd.,  203 Wilmslow road,  Wilmslow,  SK9 3JX,  UK,  tl.  01625 526462,  info@jennybrownjewellery.com





This website is operated by Jenny Brown Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Impact Jewellery. Impact Jewellery offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.



By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Impact Jewellery, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Impact Jewellery and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.


You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at hello@joolsbyjennybrown.co.uk